Legal

Refund Policy

Last updated 7 November 2026

In short: if your first lesson isn’t a fit, you don’t pay for it. Cancel with 24 hours’ notice and you lose nothing. Unused lessons in a pack are refunded. A monthly plan can be cancelled before the next month starts.

First lesson guarantee

If you decide after your first lesson with me that it isn’t a fit, tell me within 7 days and you won’t be charged for it, or I’ll refund it in full if you’ve already paid.

Single lessons

  • Cancelled with at least 24 hours’ notice: full refund, or move it to another time.
  • Cancelled with less than 24 hours’ notice, or missed: not refunded, unless illness or an emergency prevented you, in which case we’ll reschedule.

4-lesson packs

  • You can ask for a refund of any lessons you haven’t taken yet, at any time.
  • Unused lessons are refunded at the pack’s per-lesson price ($55 each).
  • Lessons already taught, or missed without 24 hours’ notice, aren’t refunded.

Monthly plan

  • Cancel any time before your next billing date and you won’t be charged for the next month.
  • The current month isn’t refunded once it has started, but any lessons left in it stay yours to use that month, and you keep the one make-up lesson for missed weeks.

If I cancel

If I have to cancel a lesson, you choose between rescheduling it and a full refund for that lesson.

Your 14-day right of withdrawal (EU and UK consumers)

If you live in the EU or UK and book lessons as a consumer, you have the right to withdraw from the contract within 14 days of the day I confirm your booking, without giving a reason. To withdraw, send me a clear statement, for example by email to kylejkinard@gmail.com. You can use this wording:

“I hereby withdraw from my contract for the following music lessons: [plan], booked on [date]. Name: [your name]. Email: [your email]. Date: [today].”

I’ll refund every payment you’ve made within 14 days of receiving your withdrawal, using the same payment method unless we agree otherwise, and at no cost to you.

If you ask for lessons to start within the 14 days, you pay a proportionate amount for the lessons already taught when you withdraw. Once all the lessons you booked have been taught at your request, the right of withdrawal ends.

How refunds are paid

Refunds go back the way you paid, within 14 days of being agreed. To ask for a refund, email kylejkinard@gmail.com with your name and the lessons concerned.

These rights add to your legal rights as a consumer and don’t replace them. See also the Terms of Service.